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GENERAL & PRODUCT ENQUIRES

Why body scrub?

We all have our own personal skincare routines. But if you're looking for a way to take your daily routine to the next level, we have just the thing.

It’s easy to forget about protecting your skin and adding exfoliation to your skincare routine has so many amazing benefits so we have carefully crafted the perfect body scrub to remove dead skin cells, target dry skin, stretch marks, scarring, acne, cellulite, eczema, ingrown hairs psoriasis & improve circulation.

Is Gelato Ave Crulety-Free?

Yes, Absolutely! Gelato Ave is proud to say that we are a Cruelty- Free company and always will be we love our furry friends.

Are your products vegan and gluten free?

Yes, our product is vegan friendly and gluten free.

How often should I use my body scrub?

The point of a scrub is to exfoliate your skin to get rid of dead skin cells and make way for new ones. And when you exfoliate too much, it can damage your skin's natural ability to regenerate itself. Even though we use lots of gentle ingredients in our scrubs, exfoliation can be harsh on skin if overdone.

but to answer your question 2 or 3 times a week is ideal.

What is the shelf life once I've opened my product?

Our products can last up to 12 months after opening. Unopened products have a two year shelf life.

SHIPPING

How much is shipping?

AUSTRALIA - STANDARD DELIVERY $8.66 AUD 2 - 8 business days

AUSTRALIA - EXPRESS DELIVERY $15.00 AUD 1 - 4 business days

All Australian and International orders are sent via Australia Post

How long will make order take to arrive?

If you have placed a order Monday through Friday, we do our best to ship out your order the same day. However, many orders with standard shipping will be shipped the following business day.

STANDARD ORDERS: 2-6 business days

EXPRESS ORDERS: 1-3 business days

How do I track my order?

Tracking will be provided for all orders, you'll receive an email for us once order has been dispatched.

All orders are shipped via Australia Post:
https://auspost.com.au/mypost/track/

RETURNS POLICY

What is your returns policy?

Purchase can be refunded if it is returned within 15 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your product arrives damaged please email us at hello@gelatoave.com.au with your order details so we can sort this out for you as soon as possible. 

Privacy policy and Cookie Policy?

You can find our privacy policy here, and our cookie policy here for more information.

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